Privacy Policy

1. Introduction

WallOfLove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our testimonial widget platform and services.

By using WallOfLove, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name
• Email address
• Company/business name
• Payment information (processed securely through third-party payment processors)

2.2 Testimonial Content

When you or your customers submit testimonials:

• Testimonial text
• Customer name and optional company
• Customer photo/avatar (if provided)
• Star ratings
• Social media links (if provided)

2.3 Usage Data

We automatically collect:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our service
• Process your transactions
• Display testimonials on your chosen platforms
• Send you service-related notifications
• Respond to your support requests
• Improve and optimize our platform
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Public Display

Testimonials you collect are intended to be displayed publicly on your website or marketing materials. By submitting a testimonial, your customers consent to this public display.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Analytics
• Customer support
• Hosting and infrastructure

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage of passwords (hashed and salted)
• Regular security audits
• Access controls and authentication
• Regular backups

6. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Object: Object to processing of your data
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@walloflove.co.za

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your data within 30 days.

8. Cookies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

WallOfLove is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of WallOfLove after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: